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No resolution is provided complaints and concerns fall on deaf ears. When a resident directs their concerns to the appropriate place and person (Property Manager Ayana, office) what happens (more often than not) is nothing. EVERY concern, problem, or issue is ALWAYS taken to the “manager” / office as a first step.And that’s where the breakdown begins. So the “manager” sees the negative review and (just for show) leaves that ridiculous response: “come by the office to talk about your concerns.” What a foolish reply to leave on nearly every single negative review, as if these people haven’t done exactly that to begin with. No one jumps online as a first resort to leave a Google or Yelp review because they have a plumbing issue, or whatever else the problem may be. That’s the logical first step everyone takes. Nearly EVERY resident I’ve spoken to STARTED at the office when voicing their concerns. Rather than doing so, each thoughtfully written resident review receives the same blow-off reply: “thanks for the feedback, come by the office if you have any issues or concerns.”The Property Manager (Ayana’s) oblivious cookie-cutter “replies” are where my issue begins. Many current/ former residents have submitted honest reviews, providing the apartment “manager” an opportunity to address these concerns and remedy the problem. I notified the apartment and they said the security cameras werent working.The hot water runs out when the tub is less than half full.Įvery negative review you see is accurate. The mailboxes at the apartments are frequently damaged by mail thieves so the post office wont put mail in them most of the time.Ive had one ceiling leak requiring repair.I spent one Saturday stuck at home due to a plumbing issue my neighbor had requiring them to have a plumber access my apartment several times that day.At times, getting something simple done by maintenance such as having a burned out light bulb replaced can become a bit of a hassle.My apartment was burglarized.The gym didnt have any dumbells when I moved here so I bought some for people to use and surprisingly theyre still there and havent been stolen.The gym air conditioner is semi-broken so it gets pretty hot in the gym during late afternoons and early evenings.Pool gets very crowded.They require you to insure the apartment you live in in case of water or fire damage $$$The air conditioners are wall units that use way too much electricity $$$$Old appliances and gross old cabinets.Not an ideal place to raise children either- not uncommon to see big brawls in the parking lot. If you live here you often have to pick up your mail at the post office. All things considered I would look for somewhere else to live if you have another option. Then in December they said they found new charges, but could not give me an updated invoice as to what they were, and we would no longer be receiving our deposit. They assured me management was getting around to it. I have called once a month since then to see if they have sent it yet. I was given an invoice in June (5 months after moving out) that said we would be receiving the $100 that was left of our security deposit by check in the mail.
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Lastly it has been almost a full year since I moved out and I still have not received the remainder of my security deposit back. My car was also broken into one of the weeks the gate was broken but luckily I dont keep anything valuable in my car because Burque is like that sometimes. Management will occasionally reload your laundry card but sopping wet work clothes and a broken dryer is never convenient. Our mail was stolen constantly.The onsite washers and dryers broke down often. The management took a turn toward the end of our stay there and unfortunately that meant a lot of trouble for us. The good part about the apartments is definitely the central location. I lived here for a little over two years with my fiancé.